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Profile of Perpetrators of Customer Aggression: A Survey Among Front-Line, Call-Center and Retail Stuff

dc.contributor.authorAKGEYİK, TEKIN
dc.contributor.authorDELEN, MELTEM
dc.date.accessioned2021-03-03T10:14:14Z
dc.date.available2021-03-03T10:14:14Z
dc.date.issued2010
dc.identifier.citationAKGEYİK T., DELEN M., "Profile of Perpetrators of Customer Aggression: A Survey Among Front-Line, Call-Center and Retail Stuff", European Journal of Management, sa.10, ss.58-77, 2010
dc.identifier.othervv_1032021
dc.identifier.otherav_2178f5b9-f041-4d53-8cb8-dd61626c63e4
dc.identifier.urihttp://hdl.handle.net/20.500.12627/27545
dc.language.isoeng
dc.subjectSosyal ve Beşeri Bilimler
dc.subjectSosyal Bilimler (SOC)
dc.subjectSosyal Bilimler Genel
dc.titleProfile of Perpetrators of Customer Aggression: A Survey Among Front-Line, Call-Center and Retail Stuff
dc.typeMakale
dc.relation.journalEuropean Journal of Management
dc.contributor.departmentİstanbul Üniversitesi , İktisat Fakültesi , Çalışma Ekonomisi Ve Endüstri İlişkileri
dc.identifier.issue10
dc.identifier.startpage58
dc.identifier.endpage77
dc.contributor.firstauthorID642363


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