The Value of Decision Making to the Airlines: An Analysis of Passenger Preferences on Check-ins

Abstract

The nature of business environment in airports has made speed of operations crucial. From this standpoint, check-in areas in airports have become the most important place for monitoring the speed of operations. Airline companies offer many methods for check-in processes to the passengers and along with that there has been a huge increase in usage of self-check-ins. In this phase, decision making comes into play. This study is an attempt to reveal the value decision making for the airlines by analysing the passenger preferences on check-ins. Based on the quantitative data, correlational analysis method is performed and RStudio is used for all computations. Hence, some decisions are made based on that analysis.