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Why customers stay: The role of switching costs on the satisfaction-trust-commitment chain

dc.contributor.authorKitapçı, Hakan
dc.contributor.authorŞAHİN, Azize
dc.date.accessioned2021-03-04T11:35:13Z
dc.date.available2021-03-04T11:35:13Z
dc.date.issued2013
dc.identifier.citationŞAHİN A., Kitapçı H., "Why customers stay: The role of switching costs on the satisfaction-trust-commitment chain", International Review of Management and Business Research, cilt.2, sa.4, ss.908-916, 2013
dc.identifier.othervv_1032021
dc.identifier.otherav_730d3341-554c-440a-9eb4-aeaf554f2578
dc.identifier.urihttp://hdl.handle.net/20.500.12627/79161
dc.identifier.urihttp://s3.amazonaws.com/academia.edu.documents/38409703/1384877382-IRMBR-December-2013.pdf?AWSAccessKeyId=AKIAIWOWYYGZ2Y53UL3A&Expires=1498807662&Signature=hz6PHJVM8pHpkHH0GP%2F2qXJ8hpg%3D&response-content-disposition=inline%3B%20filename%3DWhy_Customers_Stay_The_Role_of_Switching.pdf
dc.language.isoeng
dc.subjectSosyal ve Beşeri Bilimler
dc.subjectSosyal Bilimler (SOC)
dc.subjectSosyal Bilimler Genel
dc.titleWhy customers stay: The role of switching costs on the satisfaction-trust-commitment chain
dc.typeMakale
dc.relation.journalInternational Review of Management and Business Research
dc.contributor.departmentGebze Teknik Üniversitesi , ,
dc.identifier.volume2
dc.identifier.issue4
dc.identifier.startpage908
dc.identifier.endpage916
dc.contributor.firstauthorID359394


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